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Express Delivery Express Delivery
Receive your items via FedEx Tracked 24 Hour Delivery
Great Service Great Service
Fast delivery and friendly advice from our pet loving customer service team
Competitive Prices Competitive Prices
We offer unbeatable prices on genuine UK pet products

Contact Us

Contact UsWe love hearing from our customers so please get in contact!

If you would like to place an order offline, have any questions about our products or would like some more information please do not hesitate to contact us.

Use the form below to submit your enquiry. To help deal with your enquiry more efficiently, make sure you select the appropriate Subject for the query. Once your query has been submitted, you will get a copy of your enquiry sent to your email address.

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Send us an email with your query to support@planetshops.com We aim to respond within hours (Monday - Friday 9.30am-5.30pm). If this email related to an order, please ensure that you state your order number which will have been sent to you in a confirmation email when the order was placed.


If you wish to contact us by phone, please call us on 0800 599 9105. Our helpline is open between 10am-4pm Monday to Friday.


Alternatively, you can send us a letter to the following address:

Pets Direct
Planet Global Ltd
New Derwent House
69-73 Theobalds Road