Money Back Guarantee
At Pets Direct we think that you should be 100% satisfied with your purchase so we offer a 10 days no quibble money back guarantee policy on our products. If you are not completely satisfied simply contact us to discuss returning your items.
We will not refund your charges for returning goods to us. We also require you to send your returning goods in their original packaging, unopened and unused.
The money back guarantee applies to products purchased on PetsDirect.co.uk, by mail order or through our Customer Service department. Certain restrictions apply.
- Refunds and exchanges can only be given for products received by us within
10 days from receipt of order.
- We cannot be held responsible for lost returns, caused by your choice of carrier.
We therefore recommend you send your goods back via a recorded, special or
proof of delivery service.
- Our money back guarantee does not apply to foods and other consumables.
- Contact our friendly customer services team for more information about returning and item. All returns must be authorised by customer services prior to returning.
Pets Direct money back guarantee does not affect and is in addition to your statutory rights and is subject to standard terms and conditions.